Amber Valley Borough Council have told us the complaint has never been formally made.
A resident in the Amber Valley's requested an apology from the Borough Council, after he claims he was made to put his own refuse in a lorry.
The anonymous man, told us the council's website stated extra rubbish could be collected by employees, but the refuse workers allegedly argued they couldn't take any additional bags.
Amber Valley Borough Council's website did in fact state that residents could have excess rubbish collected.
Despite this, the Council deny ever receiving information of the objection.