More than 30,000 patients registered with the five GP surgeries that make up Royal Primary Care (RPC) can be assured that their services meet high-standards set by the Care Quality Commission (CQC) - thanks to a number of improvements actioned over the past year.
Earlier this year the independent regulator of health and adult social care in England announced that it would be carrying out a comprehensive inspection of services as part of its annual programme. Inspectors visited RPC sites on April 4 2019.
In its reports published today (Wednesday, May 8 2019) the CQC has awarded services for both Chesterfield and Clay Cross localities an overall rating of GOOD. In its commentary, the CQC highlights that a range of positive improvements for patients have been made since the last inspections in 2018 – taking RPC out of ‘requires improvement’.
Dr Peter Scriven, Royal Primary Care’s Divisional Director and one of its GPs comments: “We are absolutely delighted to receive this GOOD rating from the CQC. I am extremely proud of the whole RPC team. They have worked incredibly hard to improve patient experiences and services.
"We are in a muchstronger position than a year ago and this has been recognised by the independent inspection body. We know we have more improvements to make – and we are all committed to put in the time to make them happen.”
The CQC’s inspectors found that:
- Patients’ care was provided in a way that kept them safe and protected
- Patients received effective care and treatment that met their needs
- Staff were kind and respectful to patients and involved them in decisions about their care
- Services were organised to meet patients’ needs with improvements to enable timely access
- Royal Primary Care is led and managed in a way that promotes delivery of good quality, person-centred care