East Midlands Shopworkers abused, threatened or assaulted 20 times every year

Shop workers in the East Midlands are attacked, threatened or abused on average 20 times a year.

That's what retail union USDAW have discovered in their latest survey, and are calling on the Government to bring in better protection measures.

Whilst not all shopworkers suffer to this extent, some experience much higher levels of abuse, threats and violence. Usdaw’s Freedom From Fear Survey shows that during 2018:

  • 64% of UK shopworkers experienced verbal abuse,
  • 40% were threatened by a customer,
  • with 288 assaulted every day.

The Government has opened a ‘call for evidence’ by launching a survey on this growing issue, following pressure from the union. 

Paddy Lillis – Usdaw General Secretary says“Violence, threats and abuse against workers are amongst the great scourges of our society. The statistics are shocking and show that urgent action is required. On average a UK shopworker can end up on the wrong side of a verbal or physical assault nearly once a fortnight. Our message is clear, abuse is not a part of the job.
“Life on the frontline of retail can be pretty tough for many shopworkers and there is still a lot to do to help protect them. 
“Retail staff have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.”


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