They're urging residents in need to contact them remotely.
Citizens Advice Derbyshire Districts is continuing to offer an extensive frontline advice service, supporting communities facing uncertainty and change during unprecedented Coronavirus outbreak.
As the coronavirus outbreak has an ever-changing impact on our lives, families and individuals are facing tough challenges and dilemmas. It might be millions of people who could face the impossible choice of working while ill or not following guidance to self-isolate. Or it might be those of us who are dealing with cancelled travel plans or debt problems as people have their wages cut or are laid off from work.
Citizens Advice Derbyshire Districts is open for business. They've increased their capacity to meet demand in their Adviceline service so that more people can access telephone support from their network of advisers. The service is open Monday to Friday 9.00am to 4.00pm. They've had to close their face-to-face services and have diverted all resources to provide help over the phone in a quick and accessible way.
They're encouraging people to come to them as soon as they begin to have problems.
Chloe Doxey, Chief Officer at Citizens Advice Derbyshire Districts said:
“You’re not alone. The unprecedented coronavirus is through up so many challenges it can be difficult to make sense of changing circumstances. We are here to help. The most important thing is to seek advice early – please contact our Adviceline.
Alongside helping people navigate reduced working and sickness and the impact of the corona virus response on housing and money and debt concerns we are also focussed on keeping our communities safe in other ways. Our energy work continues to form a significant part of our service. This is not just an important ‘consumer’ issue. The rising costs of energy, a lack of access to affordable fuel, and barriers to keeping a home warm such as rural isolation, old heat-inefficient properties are having very real impacts on people’s lives and wellbeing as well as their financial circumstances.
It is also important that we are there to help people at this time of real uncertainty, in all areas such as benefits, employment, debt, consumer, housing and many other areas.”
Their telephone adviceline is open Monday to Friday, 9am to 4pm. 0300 4568390 (Calls are charged at the same rate as 01 or 02 numbers)
Information is also updated daily on the Citizens Advice website: www.citizensadvice.org.uk