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Local GP service Royal Primary Care announces 'urgent' changes to protect patients

The group which manages several GP surgeries across North Derbyshrie, Royal Primary Care has announced a number of changes to appointments as a result of the spread of Covid-19.

A statement from Royal Primary Care can be seen below: 

"Due to the Coronavirus (COVID-19) outbreak we have taken urgent measures to protect our patients, staff and the most vulnerable in the community. Please read the information below and share with friends and family to help us get the message to as many patients as possible.

If you have Coronavirus symptoms:

  • a high temperature and/or
  • a new continuous cough

"You will be asked to stay at home and self-isolate for 7 days. 

"DO NOT come to surgery, your local pharmacy or hospital. You do not need to contact 111 to tell them that you are self-isolating unless you feel you cannot cope, your conditions gets worse or your symptoms do not get better in 7 days. For more information, visit https://111.nhs.uk/covid-19

"If you are symptomatic and have an appointment booked, please DO NOT attend and cancel it."

Booking Appointments with a GP/Nurse Practitioner

"If you wish to make an appointment you must call the surgery rather than attend. If you attend surgery to make an appointment you will be asked to return home and call the surgery.  We know this will increase the volume of our calls and have therefore boosted the number of call handlers to help. We appreciate that there may still be a wait, but please bear with us and we will get to your call as soon as we can. 

"When you call for an appointment, you will be placed on to a clinicians list for them to call you by phone. If the clinician feels it is appropriate to do so, you will then be booked in for a face to face appointment. For this reason, it is essential that you ensure we have your most up-to-date contact details."

 Booking Appointments with our Nursing Team

"To reduce risks to patients, we will notbe booking patients in for non-urgent nursing team appointments.

"The nursing appointments that will continue in surgery are:

  • Childhood immunisations
  • Smears
  • Urgent Blood Tests
  • Removal of sutures

"We are holding certain appointment types at specific sites to prevent cross-contamination.  This will mean that your appointment may not be at your usual site and whilst we appreciate this may not be convenient, in order to safely continue offering these appointments and protect the vulnerable, it is unavoidable.

"Some appointments for example your annual review will be switched to telephone appointments which our reception team will advise you of."

Access to the Surgeries 

"From Tuesday 17thMarch, all surgery doors will be closed except for those patients that have been asked to attend following a telephone appointment. For surgeries with a pharmacy attached, the pharmacy will be open as normal but there will be no through access to the surgery from the pharmacy.

"When coming for your appointment, we would strongly advise attending alone unless you require a carer. "

Prescriptions

"If you normally collect your prescriptions from the surgery, your prescriptions will now be redirected to the pharmacy closest to your home postal address. You will be contacted by one of our prescription clerks who will make you aware that this has been done for you if you have recently put your prescription in to be processed. If you wish to change where your prescriptions are going, you can request this over the phone or this can alternatively be done online if you have access to our online system.

"You can still continue to put your prescription in through your usual method however from Tuesday 17thMarch all surgery doors will be closed to the general public unless you have an appointment, therefore you will need to post your prescription in through our external prescription boxes or letter boxes."

 

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