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Local officers issue scam warning after reports of fake BT Openreach call in Baslow

Officers from the Tideswell, Litton, Baslow and Beeley Safer Neighbourhood Policing Team are urging people to be scam alert after a resident received a fake BT Openreach call.

The advice is to, if in doubt, hang up the phone and never hand over personal information such as bank details.

A resident in Baslow contacted the team after receiving a call on their landline from a scammer who said their internet speed was less than it should be and that they were due a refund of more than £300.

He then asked the resident to open up a computer and then tried to access the so called ‘Software Team Viewer’ before asking the resident to check their bank details to ensure that payment had gone through.

At this point the would-be victim realised it was a scam and put the phone down.

PCSO Anthony Boswell of the local Safer Neighbourhood policing team, said: "It is believed that the scammer was trying to gain access to bank details or the computer software by claiming that a refund is owed due to slow internet service.

"We would encourage residents to be alert and remind them not to hand any personal information out over the phone. If in doubt, hang up and find the correct contact number for the company and call them back.”

PCSO Boswell added: “Similar scams have been reported across the country before, with the perpetrators claiming to work for BT Openreach, but BT Openreach has confirmed that they will never contact an end user directly; they only deal with service providers.

“Remember, if an offer seems too good to be true, it probably is. Always question it.”

For more information and help and to report fraud, go to Action Fraud, the UK’s national fraud and cybercrime reporting centre by visiting www.actionfraud.police.uk or call 0300 123 2040.

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