Latest figures reveal that Derbyshire Healthcare NHS Foundation Trust is fourth best in the country among similar trusts in terms of the overall patient satisfaction score.
When mental health trusts across the country are ranked in order, based on the percentage satisfaction score recorded in the NHS Friends and Family Test (FFT), Derbyshire Healthcare is fourth out of more than 50 trusts, with a score of 96%.
The Trust provides adult mental health services across the county and CAMHS in the south of Derbyshire and Derby city, alongside children’s, substance misuse and learning disabilities services.
The figure for the Trust is well above the mean of 87%, the median of 90% and even the upper quartile figure of 92%.
Carolyn Green, Executive Director of Nursing and Patient Experience, commented: “We said when we wrote our Trust Strategy that we wanted to make a positive difference, and there is no better indicator than being the fourth best Trust in the country in terms of patient
experience. We were sixth last year and we have always been rated well.
“I wanted to send a personal thank you to all staff in the Trust who contributed to achieving this for our patients, both to clinical and non-clinical staff, as everybody has contributed.
“We have said as part of our strategic objectives that we wanted to achieve great care and I think that with this score of fourth in the country we have knocked it out of the park.”